List of Policies and Procedures currently in the MAQS templates

Policies

Business emergency plan policy
Customer Service - Complementary medicines policy
Customer Service - Customer complaint policy
Customer Service - Home healthcare policy
Customer Service - Prescription counselling services policy
Customer Service - Privacy for customers with special needs policy
Dispensing - Compounding policy
Dispensing - Delivery policy
Dispensing - Dispensing a prescription policy
Dispensing - Domicilary care policy
Dispensing - Information systems policy
Dispensing - Interventions policy
Dispensing - Labeling compounded/repackaged products policy
Dispensing - Legal and subsidy issues
Dispensing - Methadone dispensing policy
Dispensing - Patient records policy
Dispensing - Pharmaceutical care policy
Dispensing - Phoned faxed prescription policy
Dispensing - Prescription batch policy
Dispensing - Prescription counselling services policy
Dispensing - Receiving and processing prescriptions policy
Dispensing - Repeat prescription policy
Dispensing - Residential facilities policy
Dispensing - Stock borrowing between pharmacies policy
Dispensing - Substitution policy
General - Counselling policy
General - Drugs prone to abuse policy
General - Infections/sores/lesions policy
General - Medical representative policy
General - Needle exchange policy
General - Pharmacist only medicine policy
General - Pharmacy effectiveness policy
General - Pharmacy security policy
General - Range of services policy
General - Rejected and returned materials policy
General - Staff training
General - Storage/maintenance of information policy
General - Telephone enquiries policy
General - Validation and maintenance of equipment
Management - General provisions resources
Management - Staff selection policy
Management Structure - Pharmacy management structure
Office - IR12/No declaration rates policy office
Pharmacy Policy - Eating and smoking policy
Pharmacy Policy - Interprofessional relationship policy
Pharmacy Policy - Legislation, rules and codes policy
Pharmacy Policy - Pharmaceutical services policy
Pharmacy Policy - Pharmacy client services policy
Pharmacy Policy - Pharmacy house rules
Pharmacy Policy - Pharmacy planning policy
Pharmacy policy - Toilet facilities policy
Quality Assurance - Calibration of scales policy
Quality Assurance - Compounding and expiry date policy
Quality Assurance - Compounding materials policy
Quality Assurance - Expiry date policy
Quality assurance - Reviewing procedures and policies policy
Quality Assurance - Waste disposal policy
Resource Management - Premises and equipment
Risk Assessment - Pharmacy maintenance
Risk Management - Occupational safety
Staff - Appraisal policy
Staff - Communication policy
Staff - Hygiene policy
Staff - Individual employment contract policy -example
Staff - Personal appearance policy
Stock Control - Purchasing policy
Stock Control - Stock control policy
Stock Control - Stock level policy

Procedures

Cleaning - Benches procedure
Cleaning - Computer equipment
Cleaning - Dispensary equipment procedure
Cleaning - Floors and rubbish bins
Cleaning - Glass measures procedure
Cleaning - Schedules procedure
Cleaning - Shop sections procedure
Cleaning - Staff room procedure
Cleaning - Toilets procedure
Cleaning - Windows
Customer Service - Account procedure
Customer Service - Answering shop inquires procedure
Customer Service - Communication techniques procedure
Customer Service - Complementary medicines procedure
Customer Service - Customer complaints procedure
Customer Service - Deliveries procedure
Customer Service - Sunglass repair procedure
Dispensary - Calibrate scales procedure
Dispensary - Care of dispensary equipment procedure
Dispensary - Computer backup procedure
Dispensing - Balance owing or outstanding items
Dispensing - Checking prescriptions procedure
Dispensing - Compounding procedures
Dispensing - Controlled drug ordering procedure
Dispensing - Dispensing a prescription procedure
Dispensing - Dispensing CD prescription procedure
Dispensing - Dispensing hazardous substances procedure
Dispensing - Extemporaneous compounding procedure
Dispensing - Faxed/phoned script procedure
Dispensing - Filling balances when stock arrives
Dispensing - Fridge temperature reading procedure
Dispensing - Generic substitution procedure
Dispensing - Methadone dispensing procedure
Dispensing - Pharmaceutical care procedure
Dispensing - Posting prescription procedure
Dispensing - Receiving CD into stock procedure
Dispensing - Recipe calculations
Dispensing - Reconstitution of antibiotics procedure
Dispensing - Repackaging procedure
Dispensing - Solving prescription enquiries
Dispensing - Unit dose dispensing procedures
Dispensing - Unit dose packaging
Documentation - Balance CD register procedure
Documentation - Filing prescriptions procedure
Documentation - Preparing a script batch procedure
Documentation - Sending presciption to doctors for alteration
General - Answering the phone procedure
General - Daily routines procedure
General - Disposal of medicines
General - Infectious diseases procedure
General - Lesions, sores and skin infections procedure
General - Monthly routine procedure
General - Patient records procedure
General - Pharmacist only sales procedure
General - Posting registered procedure
General - Prescription handover procedure
General - Prescriptions charging up
General - Rubbish bin management
General - Send a fax
General - Shop end of month procedure
General - Toilet paper supplies
General - Use of tester procedure
General - Vacuuming procedure
Office - Payment of wages procedure
Quality Assurance - Checking stock for expired items
Quality Assurance - Compounding
Quality Assurance - Recycling medicine containers
Risk Management - Armed holdup
Risk Management - Earthquake procedure
Risk Management - Emergency drill procedure
Risk Management - Fire routine
Risk Management - Power failure routine
Security - Closing the pharmacy procedure
Security - Lockup procedure
Security - Opening the pharmacy procedure
Stock Control - Building and transmitting daily orders procedure
Stock Control - Checking for expired medicines procedure
Stock Control - Goods received procedure
Stock Control - Inwards goods unpacking procedure
Stock Control - Pricing stock procedure